Refund Policy

1. Cancellations:

- Cancellations made more than 24 hours before the scheduled pickup time may be eligible for a full refund.

- Cancellations made within 24 hours of the scheduled pickup time may incur a cancellation fee up to 100%.

2. No-Shows:

A no-show occurs when the passenger does not arrive at the designated pickup location within 15 minutes of the scheduled time without contacting us. No-shows may be charged in full.

3. Service Issues:

If a service is delayed or disrupted due to factors within South Bay Elite’s control, refunds or partial credits may be issued at management discretion.

4. Non-Refundable Charges:

- Tolls, parking, and third-party fees

- Charges for additional stops, route changes, or extended wait times

- Cleaning or damage fees

5. Refund Requests:

To request a refund, contact:

Email: info@southbayelitetransport.com

Phone: 1 (424) 350-8674

Refund evaluations may take 3–5 business days.

Website: southbayelitetransport.com