Service Policy

1. Service Availability:

Transportation services are available by reservation. Availability may vary based on demand, vehicle type, and location.

2. Reservation Requirements:

All bookings require accurate pickup details, passenger count, and any special needs to ensure proper vehicle assignment.

3. Vehicle Standards:

All vehicles are maintained to high standards of safety, cleanliness, and comfort. Substitution of an equivalent or upgraded vehicle may occur when necessary.

4. Driver Conduct:

Drivers are trained to provide professional, courteous, and safe service at all times. Any unsafe or aggressive behavior from passengers may result in termination of service.

5. Passenger Responsibilities:

Passengers must comply with safety instructions, wear seatbelts, and avoid prohibited behaviors such as smoking or illegal drug use inside the vehicle.

6. Delays & External Factors:

South Bay Elite is not responsible for delays caused by traffic, weather, road closures, mechanical issues, or force majeure.

7. Payment:

Payment may be required at booking or upon completion of service. Additional fees may apply for tolls, parking, extra stops, cleaning, or damages.

Website: southbayelitetransport.com